Because all readings are delivered digitally and created specifically for the individual who orders them, sales are generally considered final.

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Under UK consumer law, personalised digital goods and electronically delivered content are exempt from standard cancellation and return rights.

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That said, if you believe there’s been a genuine issue with your order, such as a clear error in the content provided, you’re welcome to get in touch within 7 days of delivery. Refund requests are reviewed on a case-by-case basis, and where a reasonable issue is identified, a refund may be offered.

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If no refund is appropriate, reasonable efforts will be made to address and resolve the concern where possible.